Northeastern Building Supply accepts returns provided it is done within thirty (30) days of the purchase date, unless otherwise specified below. The items must be in their original packaging and must not have been damaged during use. Upon return, a credit amounting to the original purchase price will be issued to your bank or to your credit card.  

Damaged or defective items may also be returned to us provided it is done within thirty (30) days. Any charges incurred for the shipping of defective items will automatically be refunded. Please have the defective items stored in their original packaging and accompanied by their original invoice.

Northeastern Building Supply processes cancellation of orders provided the customer gives a written notice within a minimum of 24 hours. The notice can be sent in person, email, fax, or text message.  

However, please be advised that during cancellation, the company will be imposing specific charges to cover any administrative or delivery expenses incurred. We also reserve the right to refuse the request for cancellation if it has been determined that there was no error in the product, order or delivery information.  

To avoid any inconvenience, we will not be charging you until we have been able to verify your payment method and order information as well as validate that your order has been shipped.

Northeastern Building Supply may also cancel your orders for the following reasons:

• Limited or no available quantities on stock.

• Error in product or pricing information.

• Other problems identified by our stock and/or audit personnel.

Should a cancellation of your order occur based on the reasons mentioned above, please expect us to contact you for details. If your order was cancelled due to the reasons above and your credit card has been billed or your bank account has been debited, we will issue a corresponding credit equivalent to the amount that was charged. 

Northeastern Building Supply is committed to meeting the standard set by the Americans with Disabilities Act (ADA) to make our website accessible to all users. While not all our web pages are currently designed to be ADA compliant, rest assured that we are taking the necessary steps to fix this.  

We welcome all comments and suggestions on how we can further improve our website and its features to make them ADA Compliant and accessible to all types of assistive technology.  If there are any features that are inaccessible or you encounter any type of issue while browsing our website, please don’t hesitate to report the problem. Please indicate what you were trying to do and what occurred afterwards as this will help us in addressing your concerns.  

Additionally, please specify the assistive technology you were using as well as the format in which you want us to send our response. This will aid us in preparing the necessary material to ensure that you receive a clear answer regarding your concern.  For those using any form of TDD equipment, you may also get in touch with us using the telecommunications relay service nearest you.